Tools Analyst

Product development

Objectives: The day-to-day management of development tools.

Description of the role

  • Adapting methods and tools for effective use, by means of one or more of the following activities: tool development, process definition, hardware/software installation, customisation, testing and documentation.
  • Maintains and supports the methods and tools used in development process.
  • Carries out upgrades to tools used in development process.
  • Assists in the provision of basic training in the use of methods and tools. Deals with users’ problems and queries in practice.
  • Producing user guides and documentation for the methods and tools.
  • Uses methods and tools in trials, under the direction of a project manager, identifying the strengths and weaknesses of the trial subject.
  • Identifies and resolves issues with applications in own area of responsibility, following agreed procedures.
  • Uses application management software and tools to collect agreed performance statistics.
  • Carries out agreed application/software maintenance tasks in own area of responsibility.
  • Provides assistance to users in a professional manner following agreed procedures for further help or escalation.
  • Maintains accurate records of user requests, contact details and outcomes.
  • Contributes to the development of tools installation procedures and standards.
  • Designs, codes, tests, corrects, and document programs in own area of responsibility.

Requirements of the role

  • 3+ years’ experience with development tools such as JIRA, Fisheye, Crucible, Subversion, GIT, Jenkins, Team City, Maven, and Sonar.
  • Excellent oral and written communication skills, an appreciation of overall practices and applications within IT, and the flexibility to interpret standards pragmatically.
  • Experience in managing workshops to drive requirements and changes in tools and methods.
  • Experience in implementing tools across many satellite locations.
  • Has achieved proficiency in any Development Skill (java preferred), using a variety of methods and tools.
  • Acquiring understanding of the underlying issues in simple problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.
  • Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps.
  • Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.
  • Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
  • Meeting targets and fulfilling agreements even when adverse circumstances prevail.
  • Familiar with organised and documented sets of techniques, intended to facilitate the structured development of applications.
  • Familiar with software tools which automate or assist part of the development process.
  • Aware of tools and techniques (manual or automated) which can be used to document an understanding of the structure, relationships and use of information within an organisation.
  • Aware of methods and techniques associated with planning and monitoring progress of projects.


  • Knowledge of agile development methodologies
  • Knowledge of Integration plugins to JIRA, such as TaskTop

Person specification

  • Proven problem management and analytical capabilities.
  • Ability to take ownership and be responsible for actions.
  • Ability to communicate effectively (written and verbal).
  • Attention to detail, with ability to produce clear, concise documentation.
  • A supportive inspirational leader who works well as part of a team.
  • Self motivated and able to work on own initiative.
  • Professional image with well-developed time management skills, and the ability to work to tight deadlines, whilst multi-tasking.
  • Ability to be flexible with respect to working hours, according to operational requirements and priorities.


  • Private medical healthcare on completion of probation period
  • Auto enrolment pension scheme
  • Childcare voucher scheme
  • Cycle to work scheme
  • Death in service benefit
  • Free onsite parking
  • Corporate gym membership options
  • Associate car purchasing discounts – available with selected manufacturers
  • 23 days holiday per year with the option to buy & sell 3 days
  • Additional holiday entitlement increases with length of service
  • Employee referral scheme
  • Assistance with eye tests
  • Professional Association subscriptions fee assistance
  • Social Committee – events throughout the year
  • Support with professional qualifications