FCA Automotive Solutions – End-to-end implementation
“We’re delighted with the way White Clarke Group has partnered with us,” said Martin Thomas, former MD at FCA Automotive Solutions. “Their sector expertise has been central to a remarkably painless implementation in an exceptionally short timescale.”
One of the many pressures FCA faced was the need to bring Point-of-Sale, mid-office underwriting, pay-out and activation, back-office customer and dealer finance and customer services all in-house. Its former key retail operation had just been outsourced to Santander and was due to close in December 2011. A go-live date of 1st January 2011 was the immovable deadline.
A go-live date of 1st January 2011 was the immovable deadline.
White Clarke Group enabled FCA to set up its new internal structure to handle retail operations and advised on an appropriate Contract Management System configuration to support its in-house services. In the end, the main challenge was to arrive at a full operating model in 90 days, which was compounded by limited access to the existing Santander systems to clarify the state of FCA’s existing operation.
The main challenge was to arrive at a full operating model in 90 days.
CALMS went live on target and in time for the cut-off from Santander. It now manages the full loan lifecycle from Point-of-Sale (via multiple dealer networks) to loan origination and credit approvals, right through to the contract management, in-life customer support, and collections functions.
“We are delighted with the way White Clarke Group has partnered with us,” says Martin Thomas, former MD at FCA Automotive Services. “Their sector expertise has been central to a remarkably painless implementation in an exceptionally short timescale. What we also find reassuring is the flexible way in which CALMS can be re-configured, which played a vital role during implementation. It promises a commercial advantage in our rapidly-changing business environment.”