Lendmark Financial Services provides personal and household credit and loan solutions to consumers. Founded in 1996, Lendmark strives to be the lender, employer, and partner of choice by protecting household wealth, offering stability and helping consumers meet both planned and unplanned life events through affordable loan offerings.
Lendmark provides personalized services with every interaction to customers and local business partners through its omnichannel, ‘Brick & Click’ retail approach – a wide-reaching retail network coupled with best-in-class digital and online capabilities – allowing Lendmark to reach its customers wherever they are.
Today, Lendmark operates in 19 states, with over 350 branches across the USA. It continues to expand as a renowned financial services organization providing consistently high-quality and reliable services to its customers.
Lendmark provides personalized services with every interaction
Lendmark faced the challenge of undertaking a technology refresh to accommodate the business’ accelerated growth in originating direct consumer loans. Lendmark needed a system that aligned with a thin-client branch strategy leveraging a browser interface. In addition, Lendmark was looking for more robust logging and exception tracking throughout the application process.
Key criteria for any potential partnership included scalability to future expansion and the ability to deliver software releases quickly according to business and regulatory demands.
Lendmark needed a system that aligned with a thin-client branch strategy
White Clarke Group’s CALMS Loan Origination System (LOS) provides Lendmark with full-service, SaaS-type hosting, including comprehensive software support, strict Service Level Agreements and disaster recovery. CALMS LOS fits seamlessly alongside Lendmark’s existing loan processing technology providers.
CALMS LOS fits seamlessly alongside Lendmark’s existing loan processing technology providers.
White Clarke Group’s Loan Origination System is now used by more than 1,500 employees in every Lendmark branch in the US. More than 70% of Lendmark’s credit decisions are now automated, and the partnership continues to deliver product updates and enhancements. Since the implementation of the CALMS system, CALMS has kept pace with the business’ growth from 94 branches to over 350 branches.
Lendmark’s CIO, Mark Lawrence, stated of the partnership: “The CALMS platform has afforded us the flexibility and responsiveness we need from an origination platform. From senior management to branch staff, we’re confident that CALMS is a solid solution to support and adapt to our future plans.”