Case Study

Volkswagen Financial Services UK – SAP compliant Contract Management System

Volkswagen Financial Services UK migrates to fully SAP-compliant Contract Management System and Fleet Management Solution from White Clarke Group.

Context

When the Volkswagen Group adopted an international SAP strategy for Back-Office systems, Volkswagen Financial Services UK faced a challenge. How could it maintain the benefits of a best-of-breed Contract Management Solution within the Group SAP strategy? White Clarke Group provided the answer.

Challenge

“When our parent company adopted a global SAP strategy, it created a real challenge for us. In my view, SAP does not have a suitable CMS offering for the unique requirements of an asset finance company,” explained Gerhard Naegele, former VWFS UK IT Director.

“Our existing CMS system, developed by White Clarke Group some years ago and expanded over the years, was robust, stable, and delivered the highest levels of functionality. It provided the business agility we need as a growing company, so the decision was an easy one – marry existing functionality with the best technology to create a fully SAP-compliant solution. That’s exactly what White Clarke Group have helped us to achieve.”

Solution

CALMS CMS covers the complete contract management lifecycle from the point of activation through to maturity or termination. It is live in two countries – Ireland and the UK – and supports a live portfolio of around 300,000 contracts. Two hundred users have access to the system, ranging from core customer service personnel to occasional business users.

“The system sits within a SAP-centric landscape, but can communicate with both SAP and non-SAP applications” explained Brendan Gleeson, Global CEO at White Clarke Group. “Much like other core SAP modules, it was built as a fully independent component; a key benefit of this is that it can meet the business’s needs while still utilising the integration capabilities of the SAP application architecture.”

The system integrates fully with White Clarke Group’s Point-of-Sale system, and can also integrate easily with any other POS and Loan Origination solution.

“Based on the smooth transition experience, we have already started work on migrating our Fleet Services Solutions,” added Gerhard Naegele.

For more detail on any aspect of CALMS, please contact us today.