Glasgow-based motor finance specialist Startline Motor Finance, recently named one of the fastest-growing private companies in Europe, has successfully launched its new Contract Management System (CMS) and Customer Self-Serve Portal courtesy of finance technology provider White Clarke Group.
The system overhaul comes after Startline Motor Finance’s exponential growth prompted the need for a flexible solution better able to cope with their rapidly increasing business volume. White Clarke Group’s CALMS software offered this adaptability, as well as the convenience of seamless integration with Startline’s existing front-office solution.
“At Startline Motor Finance, we’ve always offered flexibility in what we do, how we communicate with our customers and how we manage our services,” said Paul Burgess, CEO at Startline. “So when White Clarke Group were able to offer an industry proven CMS solution that both fitted our business needs and complemented our outlook, it absolutely made sense for us.”
Startline’s CALMS integration utilised a standard out-of-the-box build, resulting in an August 1st go-live and less than six months to reach fruition. White Clarke Group teams were on-site for much of the transition and go-live to ensure the right support was at hand.
Colin Fleischmann, Group Director at White Clarke Group noted that “This was a great team effort from the start, culturally, technically and operationally. We welcome Startline to our growing customer base and look forward to helping them meet their future business goals.”
On the ease of the implementation, Nick Houlton, Director at White Clarke Group, commented: “The whole process has been incredibly smooth from start to finish. From initial workshops to transition UAT to go-live, both White Clarke Group and Startline Motor Finance teams have stayed focused on delivery. The level of mutual support and agile teamwork involved in the process really show in the delivery timeline.”