Retail Finance

Business Process Automation Engine

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CALMS Business Process Automation Engine & Integration Hub (BPAE)

The CALMS Business Process Automation Engine and Integration Hub provides a range of functions designed to empower the end business user to create and manage their own business processes without the need for a technical specialist, achieved using a simple yet intuitive graphical interface.

It works in conjunction with the other CALMS components to provide flexible automation, communication and workflow support.

While it can manage just about any business process (e.g. CRM, Collections etc.) its most popular deployment in the market is to manage the credit decision and underwriting processes.

Features

  • Process Engine – Execution of transactions through configurable workflow maps
  • Rules Engine – Management and execution of logic based on Rules, Decision-trees, scorecards etc.
  • Integration Hub Engine – Management of inbound/outbound connections through multiple types of underlying protocols
  • Work Queue Engine – Definition and management of work queues of items based on rules and data
  • Diary Engine – Highly configurable scheduling capability and management of time and event-based triggers
  • Information Collection Engine – Management of lifecycles of data retrieved from external third-party data providers

Benefits

  • Business Process Automation provides the user with complete workflow and work queue management
  • The credit decisioning capabilities enable credit bureau interfacing, scorecard calculation and policy rules application to give instant automated application approval, referral or decline
  • The CALMS BPAE solution is highly scalable, meaning it can grow in line with your business requirements and complexities, and is capable of multiple deployments across different environments and business areas
  • CALMS BPAE provides a range of functions designed to empower the end business user to create and manage their own business processes without the need for an IT specialist, achieved by the use of an intuitive graphical interface
  • The Diary Handler allows future events to be maintained, which may be used to automatically run business processes
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FRONT-OFFICE
MID-OFFICE
BACK-OFFICE
BPAE
SHARED SERVICES
FRONT-OFFICE

Front-Office

FRONT-OFFICE Lead Management
FRONT-OFFICE Value Added Products & Services
FRONT-OFFICE Asset & Vehicle Configurator
FRONT-OFFICE Fleet Lite
FRONT-OFFICE Dealer & Broker Portal
FRONT-OFFICE Web Calculation Tool
FRONT-OFFICE Customer Direct
MID-OFFICE

Mid-Office

MID-OFFICE Vehicle Data Management
MID-OFFICE Asset Data Management
MID-OFFICE Self-billing
MID-OFFICE Payout Activation & Verification
MID-OFFICE Digital Processing (e-ID)
MID-OFFICE Digital Processing (e-Signature)
MID-OFFICE Pre-contract Activities & Checks
MID-OFFICE Credit Decisioning & Risk Management
MID-OFFICE Application Management
MID-OFFICE Credit Line Management
MID-OFFICE Product & Pricing Configurator
BACK-OFFICE

Back-Office

BACK-OFFICE Lead Management
BACK-OFFICE Customer Self-Serve
BACK-OFFICE Asset Return & Inspection
BACK-OFFICE End-of-Contract
BACK-OFFICE Service Centre Portal
BACK-OFFICE Collections & Arrears Management
BACK-OFFICE In-Life Services
BACK-OFFICE Accounts Payable
BACK-OFFICE Accounts Receivable
BACK-OFFICE Contract Management & Accounting
BPAE

Business Process Automation Engine (BPAE)

BPAE Integration Hub
BPAE Rules Engine
BPAE Information Collection Engine (ICE)
BPAE Workflow
SHARED SERVICES

Shared Services

SHARED SERVICES Hosting Services
SHARED SERVICES Admin & Security
SHARED SERVICES Case Management
SHARED SERVICES Operational Reporting
SHARED SERVICES Business Partner Management
SHARED SERVICES Calculation Engine
SHARED SERVICES Application Manager
SHARED SERVICES Electronic Document Management
SHARED SERVICES Proposal Interface
SHARED SERVICES Open APIs